This site (www.papillonapparel.com, hereinafter the “Site”) is owned by Colette Group S.r.l. (hereinafter the “Company”), responsible for the online sales service, with registered office in Italy – Via Di S Croce in Gerusalemme 83, 00185 Rome (RM), tax code and VAT number 17413441001, and is dedicated to the retail and wholesale of women’s clothing. The Company complies with the regulations on distance contracts pursuant to art. 45 et seq. of Legislative Decree 206/2005 and subsequent amendments.
We invite you to carefully read the general conditions of sale (hereinafter the “Conditions”) below, which constitute a binding agreement for the use of the Site, and to print them and/or save them on another durable medium of your choice..
– GENERAL CONDITIONS
All sales, delivery and payment methods are indicated in the following articles and listed in detail in the various sections of the “FREQUENTLY ASKED QUESTIONS” section of the Site, and are to be considered an integral and substantial part of these Conditions. The Conditions applicable to each individual order will be those set out on the Site and previously accepted by the consumer at the time of registration and the order itself. It is specified that a copy of the applicable Conditions will be available for consultation via a link sent by email to the consumer together with the order confirmation. Any new Conditions will be effective from the moment of publication on the Site and will apply only to sales concluded after publication.
– OFFER TO THE PUBLIC
All products and prices indicated on the Site constitute an offer to the public with the limitations and methods contained in the Site itself and in these Conditions.
– PRODUCTS
The graphic design of the products delivered may not coincide with that represented on the Site in the event that the manufacturer has modified the packaging and, therefore, for reasons beyond the control of the Company. The products may therefore undergo variations compared to the presentation in the catalog.
– PRICES AND PROMOTIONS
The Customer's expenditure will be applied exclusively to any promotions in progress and not yet expired and the prices calculated at the time of confirmation of the order, without any consideration of price increases or decreases, and/or promotions, previously expired or subsequently occurred. The price of the item placed in the cart may therefore undergo variations at the time of the order. All product prices include VAT. The final cost of the expenditure communicated to the Customer at the time of completing the order includes delivery costs and any additional charges. Please note that the Site may contain specific discounts or promotions that are not applied in physical stores. The immediate discount coupons on the packages and the discount coupons redeemable on subsequent purchases cannot be used for online purchases. Therefore, to take advantage of these discounts, you will need to go to the physical stores.
– ACCEPTANCE OF ORDERS
The order sent by the Customer will be binding for the Company only if the entire order procedure has been completed regularly and correctly without any error messages being highlighted by the Site. The Company will not include in the shopping cart products not expressly ordered by the Customer. For wholesale sales, only orders for a shopping amount equal to or greater than € 200.00 (two hundred Euros/00) can be accepted, net of delivery costs and any additional charges. It is specified that the shopping lists saved by the Customer will be kept for 13 months following the date of their last modification and then automatically deleted. In the event of excessive requests from customers, the Company reserves the right to limit the number of orders that can be made by each customer in a given period.
– ORDER CONFIRMATION
When the order is completed, the Customer will receive confirmation of the conclusion of the contract in his email inbox. This confirmation will contain a summary of the products purchased, their prices, the date and time slot of delivery as well as the general and specific conditions applicable to the order itself.
- CANCELLATION AND MODIFICATION OF THE ORDER
Without prejudice to the provisions of the chapter “Right of withdrawal”, under the same conditions, the Company, following unforeseen logistical and organizational difficulties, may cancel the order by notifying the Customer via email or telephone or, by prior agreement with the Customer, change the day and/or time of delivery. In the event of excessive requests from customers, the Company reserves the right to limit the number of changes to orders already placed.
– UNAVAILABLE PRODUCTS AND PURCHASE LIMITATIONS
The Company will not be liable in any way for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, the Company undertakes not to charge the Customer the corresponding price. The cases in which limitations on the purchase of individual products apply are highlighted on the site.
– FAILED DELIVERY
Delivery requires the presence of the Customer or his representative at the address and at the time indicated in the order. If the Customer (or the person in charge) is not present or is unable to pay (by credit, debit or prepaid card or in cash), the order will be considered cancelled and the Customer will be charged (as a penalty) the cost of delivery. The Company will also have the right to exclude the Customer from the service or to subordinate the provision of the service to online payment.
– PAYMENT
The purchase can be made by the Customer with the following payment methods :
– Upon delivery, in cash,with payment in the hands of the person in charge ;
– Upon delivery, with a credit, debit and prepaid cardof the MasterCard, Visa, Bancomat, American Express, Diners circuits using a POS terminal provided to the persons in charge;
– Online, with a credit, debit and prepaid cardenabled for online payments of the MasterCard, Visa, American Express circuits.
In the case of online payment, the payment will be made upon issuance of the tax document. In the case of payment upon delivery, the payment will be made by the Customer upon delivery of the shopping. Regardless of the chosen method (online or upon delivery), payment by credit, debit or prepaid card can be made using only one card that covers the entire amount of the shopping.
– INVOICE
The issuance of an invoice is not mandatory, if it is not requested by the Customer no later than the time of placing the order as indicated in the Presidential Decree. of 26/10/1972 n. 633 – art. 22.
– RIGHT OF WITHDRAWAL
The Customer’s rights are protected by Legislative Decree 206/2005 and subsequent amendments. The Customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated to the Company via email to ordini@papillonapparel.com within 14 working days from the day of receipt of the products. This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the receipt/invoice. The Customer must then return the product or products at his/her own expense by sending them via postal service or courier to the Company’s warehouse located in Italy, at the address Via Danubio 73/75, 50019 Sesto Fiorentino (FI). If the right of withdrawal has been exercised in accordance with the methods described, the Company will refund the price paid by the customer for the returned product or products, using the same means of payment used for the purchase, within 14 days from the date on which it became aware of the exercise of the right of withdrawal by the Customer. In the event that the payment was made in cash, the Customer must communicate his/her bank details to the Company in order to allow the refund. The Customer will be responsible for the decrease in value of the returned goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods themselves. Without prejudice to the above, the right of withdrawal is not permitted in all cases provided for by art. 59 of Legislative Decree 206/2005 and, by way of example and not limited to, in the case of:
– sealed packaged products, opened by the Customer, which are not suitable for return for reasons of hygiene or related to health protection;
– custom-made or personalized goods;
– virtual products (by way of example and not limited to: gift boxes, gift cards, fuel vouchers, virtual top-ups, etc.) if the execution has begun with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal;
– SUSPENSION OF SERVICE
In the event of serious breaches by the Customer (for example but not limited to: failure to pay for the expense incurred, repeated absence of the Customer at the time of delivery of the expense, incorrect use of methods of carrying out the expense), the Company, after written notice to the Customer, reserves the right to suspend the service.
– RESPONSIBILITY
The Company guarantees compliance with good shipping practices (robust box suitable for the size of the contents, packages the contents in a way to protect them, carefully seals the package with resistant tape) up until the moment of delivery to the place indicated by the Customer: therefore, any liability relating to the poor condition of the products due to improper handling/storage after the moment of delivery is excluded.
– PRIVACY
The Company will process the Customer's personal data in compliance with the legislation on privacy as specified in detail in the information provided at the time of registration on the Site and/or request for the Card.
– COMPETENT COURT
Any and all disputes that may arise in relation to the application, interpretation and execution of these Conditions will be devolved without exception to the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
– COMPLAINTS
With reference to the contracts concluded by virtue of these Conditions, the Customer may submit any complaints to the attention of the Company by sending a registered letter with return receipt to Rome – CAP 00185 – Via Di S Croce in Gerusalemme 83 (RM) or by writing an e-mail to Customer Service at ordini@papillonapparel.com .
– OUT-OF-COURT RESOLUTION OF ONLINE DISPUTES
Without prejudice to the above, please note that it is always possible to access the European Commission’s online dispute resolution platform (ODR) at http://ec.europa.eu/consumers/odr/. The European online dispute resolution platform (ODR) is made available by the European Commission to attempt an amicable resolution of disputes without resorting to court proceedings.
– LEGAL GUARANTEE OF CONFORMITY
The Company recognizes the legal guarantee of conformity on all purchased products pursuant to the provisions of articles 128 et seq. of Legislative Decree 206/2005. For more information, consult the “Legal Guarantee of Conformity” section of the Site.
– SHIPMENTS
The main carrier to which Colette Group S.r.l. entrusts the shipment of its products is GLS, but it may also use other carriers. For Italy, GLS delivers in 48 hours and offers a shipment tracking service called “shipment search” available at the following link –
https://gls-group.com/IT/it/servizi-online/ricerca-spedizioni
The carrier interfaces with the recipient through emails (and other systems) with which the recipient can modify the delivery date and place up to the last minute according to their needs, in order to improve the last phase of the purchasing experience according to the steps: navigation – order – payment – delivery.
For shipments abroad but within the European territory, the carrier used is GLS, which takes care of road transport in almost all European countries in 4-6 working days. For deliveries outside the European territory, the operating carrier is GLS, which takes care of transporting the goods by air with delivery in 48 hours - 72, worldwide.
Delays and causes of force majeure
Colette Group S.r.l. undertakes to ensure that all obligations undertaken are respected exactly as the related obligations establish. However, causes that are beyond the company's control regarding: strikes, natural disasters, civil or military unrest, or any other impediment that makes the execution of the contract impracticable, in terms of production, transport and delivery, are not attributable to Colette Group S.r.l..