Any and all disputes that may arise in relation to the application, interpretation and execution of these Conditions will be devolved without fail to the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
– COMPLAINTS
With reference to the contracts concluded under these Conditions, the Customer may submit any complaints to the Company's attention by sending a registered letter with return receipt to Rome – CAP 00185 – Via Di S Croce in Gerusalemme 83 (RM) or by writing an e-mail to Customer Service at ordini@papillonapparel.com.
– OUT-OF-COURT RESOLUTION OF DISPUTES ONLINE
Without prejudice to the above, please note that it is always possible to access the European Commission's online dispute resolution platform (ODR) at http://ec.europa.eu/consumers/odr/. The European online dispute resolution platform (ODR) is made available by the European Commission to attempt an amicable resolution of disputes without resorting to court.
– LEGAL GUARANTEE OF CONFORMITY
The Company recognizes the legal guarantee of conformity on all purchased products pursuant to the provisions of articles 128 et seq. of Legislative Decree 206/2005. For more information, see the “Legal Guarantee of Conformity” section of the Site.
– SHIPPING
The main carrier to which Colette Group S.r.l. entrusts the shipment of its products is GLS, but it may also use other carriers. For Italy, GLS delivers in 48 hours and offers a shipment tracking service called “shipment search” available at the following link –
https://gls-group.com/IT/it/servizi-online/ricerca-spedizioni
The carrier interfaces with the recipient through emails (and other systems) with which the recipient can change the delivery date and place up to the last minute according to their needs, in order to improve the last phase of the purchasing experience according to the steps: navigation – order – payment – delivery.
For shipments abroad but within the European territory, the carrier used is GLS, which takes care of road transport in almost all European countries in 4-6 working days. For deliveries outside the European territory, the operating carrier is GLS, which takes care of transporting the goods by air with delivery in 48 hours - 72, all over the world.
Delays and causes of force majeure
Colette Group S.r.l. undertakes to ensure that all obligations undertaken are respected exactly as the related obligations establish. However, causes that are beyond the company's control regarding: strikes, natural disasters, civil or military unrest, or any other impediment that makes the execution of the contract impracticable, in terms of production, transport and delivery, are not attributable to Colette Group S.r.l..